Jobs for IT

Logistics:

• Start Date as soon as possible

• Will report to the Tengiz-based FGP IT Service Delivery Manager

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Brief Job Description:

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Support the newly-deployed ViewPoint software platform for the FGP project.  Tasks include:

• Receiving requests for help from customers

• Triage and prioritization of requests for help

• Solving customer problems related to the ViewPoint software platform

• Basic troubleshooting and support of the various IT solutions running within the ViewPoint platform including:

  • SharePoint

  • Shared Drive

  • Microsoft Exchange

  • Skype

  • Lync

• Calling, email, and sometimes desk-side visits to customers who need help

 

 

Specific Candidate Skills:

 

Required:

• Kazakhstan resident

• Education in Information Technology or at least 1 year technical work experience in Information Technology

• Verbally fluent in either Kazakh or Russian

• Verbally fluent in English

• Demonstrated problem solving/analytical skills

• Troubleshooting skills

• Teamwork skills; Self starter

• Organizing and Planning skills

 

Preferred:

• IT Customer Support experience

• SharePoint support experience

• ViewPoint software platform experience

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ViewPoint Support roles include, but not limited to:

• Work with the Programme manager to assist with reporting and tracking issues, and monitoring user levels

• Helping communicate the ViewPoint strategy and philosophy

• Work with the FGP IT Compliance Team to ensure all policies are followed

• Coordinate with TCO and Chevron support teams to resolve issues

• Participate in system testing

• Provide High Quality Customer Relations & Support

• Respond promptly to customer problems reported to the IT Help Desk.

• Communicate professionally with clients, identify the problem, resolve or escalate the problem.

• Conduct brief end-user training while on support calls, as necessary.

• Provides timely & professional quality service to customers.

• Work to improve overall ViewPoint support proces

 

Training

• Assist the ViewPoint Training Team with training end users.

• Conduct 1-2-1 solution overview sessions with end users.

• Conduct 'walkaround' deskside support with business teams.

• Help create and update training materials.

• Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel.

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Teamwork

• Respond cooperatively to team-members requests for assistance.

• Distribute information on problem resolution techniques to other team-members.

• Request assistance from experienced staff members to resolve customer problems promptly and effectively.

• Work closely with members of the IT organization to understand and communicate IT directions to TCO clients.

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Communication

• Utilize email & telephone effectively to communicate with team members and customers.

• Demonstrate good ability to communicate in English on the telephone, email and in person.

 

Technical Skills

• SharePoint

• Familiarity with Windows 10, Windows 7

• MS Office applications

• Skype

• PC Hardware components

• University degree in the business, computer or engineering fields of study

• Follow and enforce Information Protection standards

 

Personnel Traits

• Enthusiastic

• Polite

• Willingness to learn

• Hardworking

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Location:

• Tengiz (28/28)

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